Desktop Support Technician (English/Danish)

POSITION TITLE: Desktop Support Technician
LOCATION: Golstrup, Denmark
SALARY/RATE: 3 Year Contract, DKK 260,460 Basic
REPORTS TO: Site Lead
GENERAL NARRATIVE DESCRIPTION: You will be working for a US Multinational IT Services company specializing in providing Information Technology consulting and outsourcing services to the world's leading financial, insurance, healthcare and business services companies as well as government agencies and government contractors. Our IT professionals are some of the most skilled and experienced in the industry. Our expertise and diverse client base gives us the flexibility to provide Information Technology solutions crafted specifically to our customers diverse needs. This position performs the duties of technical support for the world's largest research-based pharmaceutical company. Duties include responding to support requests via the help ticket system and performing assign projects. Projects and requests will involve computer setup & configuration, hardware & software trouble shooting, following inventory procedures, some end user training, and communication with vendors for product research and support. This person must be organised, have knowledge of general Windows OS and Microsoft Office products is preferred. Comfortable learning new technology skills as required.

RESPONIBILITIES AND DUTIES:
1. Installs, redeployment, removals, moves, adds, changes and PC refresh to End User client software and hardware, adhering to all Customer’s standard operating procedures and work instructions.
2. On-boarding new resources and off-boarding resources as they leave customer. On-boarding support includes setting up a new Customer colleague or contractor’s desktop, remote access and voicemail. Off-boarding support includes asset re-collection and a full system back-up to satisfy legal requirements to archive data.
3. Inventory management of spare parts inventory and PC buffer stocks, following Customer SOPs; e.g. use of bar-code scanners to monitor PC’s.
4. Office support services to provide support for Customer authorized users working in the standard “office” environment.
5. Remote user support to provide support for remote Customer employees working away from the normal “office” environment (hotels, home office, airports, etc.).
6. Executive and select VIP’s within Customer who require a higher level of IT support.
7. Meeting support providing IT support for Customer colleagues having meetings, training sessions and audio visual conferences.
8. Laboratory (Benchtop), automation, process and non-standard PC support. PC’s include both Customer standard and non-standard hardware and software.
9. On-site infrastructure support services to deliver infrastructure services across all service areas, for all sites, by complying with Information Technology Information Library (ITIL) global service support processes.
EDUCATION OR EXPERIENCE: At least a one-year certificate related to computers from a college or technical school or at least three to six months of related experience or training.
PREFERRED KNOWLEDGE, SKILLS AND PERSONAL QUALIFICATIONS:
1. Ability to support by phone and in person hardware and software.
2. Provide end user technical support and troubleshooting with network attached equipment such as PDA’S, Laptops, etc.
3. Experience with MS Operating Systems, Windows – XP
4. Familiar with setup and configuration of networks
5. Comfortable calling Vendors
6. Comfortable calling Tech Support and escalating issues if needed
7. Microsoft Office Usage
8. Ability to work effectively with a wide variety of individuals and groups
9. Ability to work independently
10. Good skills and keyboard typing/mouse usage
11. Good, clear verbal communications skills
12. Strong knowledge of email and calendaring functions
13. Good problem solving skills
14. Good organizational skills
15. Native level of Danish language. Advanced English a plus.
PHYSICAL DEMANDS: Occasionally may be required to lift and carry equipment up to 23 Kgs. in weight.
Interested candidates should send their resume and cover letter to Sid Snayzzarl at expertsit@jobsinhubs.com. Please mention JobsinCopenhagen in your application.